Frequently Asked Questions

RTLS System

Can the system be expanded with the help of sensors?

Yes, it is possible to add sensors to the system. Contact us for custom solution options.

Why is it necessary to define the height of the tags in your RTLS manager for 2D positioning?

Defining the height of the tag enables the system to achieve the best positioning accuracy in 2D. This is useful in cases where the tag is fixed to objects that don’t change their height. However, for applications that require lower accuracy, it is not necessary to change the default value.

Do we need to calibrate the system before being able to use it?

Our devices are calibrated before we ship them to the customer for the best possible accuracy. There is no additional calibration required.

What are the languages of the API?

The API is a list of commands in text format that you can use to get the data out of the server. It doesn’t matter what programming language you are using to send the commands to the server. It’s a TCP / IP-based connection with API commands in NMEA standard data format, which enables to integrate it into any other system. Learn more from the API overview.

Which certifications do you have? For which markets is your system approved?

The hardware and system are designed based on CE and FCC requirements. Contact us to discuss additional certificates that meet your needs.

What kind of support do you have available?

Eliko’s helpful sales engineers are always available to provide pre-sales technical support and post-system installation problem solving advice, if necessary. You can also use the detailed technical documentation of the system, which is available on our website or upon request.

How do you protect the data?

The Eliko RTLS Server is meant to be placed inside the client’s premises and connected to the client’s internal network. Therefore you can decide which security mechanism to use and to whom you grant access.

What are the supported platforms for integration?

The Eliko RTLS can be integrated with any platform that allows the importation of the data feed from the RTLS Server. Contact us to discuss your specific needs.

What is the data format used in your system?

The positioning data is in CSV – comma separated values.

How is the data transferred?

The location data is gathered by the anchors and transferred to the RTLS Server for coordinate calculation. Data transmission is enabled by Ethernet cables or Wi-Fi.

How accurately can I track with Eliko RTLS?

The UWB RTLS system by Eliko can achieve a tracking accuracy to within 3 centimetres (1 inch). The accuracy depends on environmental factors. Therefore, walls, their material and thickness, heavy machinery or other objects blocking the line-of-sight (LoS) may affect the accuracy.

Accuracy is also subject to anchor count. We can increase or decrease the density of anchors based on your accuracy needs and environment. We design the infrastructure anchor count for your accuracy needs. Most often, our customers require sub-30 cm to sub-1 metre reliable accuracy in 2D or 3D. Contact us for more guidance and knowhow regarding your unique case.

Is it possible to integrate third party software with Eliko RTLS software and collect coordinates / location information from your system?

Yes, it’s possible to export data from the Eliko RTLS server to your own server or machine. Contact us to discuss this in more detail.

What information can be collected with the system?

You can choose between several data output formats depending on what information is required. For example, you can request information about coordinates, distance, battery status and timestamps. Ask for more features and options for your particular case from our sales team at sales@eliko.ee.

Is it possible to position assets through walls with Eliko RTLS?

Yes, you can track objects in non-line-of-sight (nLoS) conditions with Eliko RTLS, which allows tracking through walls and partitions. Eliko RTLS has been optimised for maximum possible coverage and reliability in challenging conditions. However, there are some materials that prove hard to penetrate, such as concrete, thick metal and materials with a high moisture and liquid content. Therefore, the accuracy is mainly dependent on the materials used in the walls and their thickness.

We have worked with customers from various industries with demanding tracking area conditions, which has given us practical knowledge for a range of cases. Contact our experts at to find the best solution for your specific case.

What’s the setup process like?

Ask for our installation guide to learn more.

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